Refund policy
1. Return Window & Eligibility
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14-Day Return Window: You have 14 days from the date of delivery to request and ship back your return.
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Item Condition: To be eligible for a return, all products must be in new, unused, and resalable condition, with original packaging and tags attached.
2. How to Process a Return
To complete your return quickly and accurately, please follow these steps:
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Contact our customer support team at customerservice@neoeizo.com before sending any items back.
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Clearly write and include a slip inside your return package with:
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Your Full Name
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Your Order Number (e.g., #1001)
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Ship your package to our return center:
NEOEIZO - Returns Department
2237 Gehringer Dr
Concord, CA, 94520
United States of America
3. Shipping Costs & Refund Policy
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Return Shipping: Return shipping fees are the sole responsibility of the buyer.
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Refund Amount: Once your return is received and inspected, we will issue a refund for the merchandise value only. Original shipping costs are non-refundable.
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No C.O.D. Accepted: We strictly do not accept Cash on Delivery (C.O.D.) or collect-on-delivery return shipments. Any C.O.D. packages will be refused.
4. Transit Damage & Manufacturer Defects
If your order arrives damaged during transit or has a manufacturing defect:
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Please contact us within 48 hours of delivery with photos/videos of the damage and your order number.
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NEOEIZO Guarantee: We will replace any defective or damaged items free of charge (including standard replacement shipping).
5. Exceptions / non-returnable items
- Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), personal care goods (such as beauty products), and final-sale items. We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.