Shipping policy

Shipping Policy (US Contiguous Only)

Shipping Policy

Thank you for shopping at NEOEIZO. Below are the terms and conditions that constitute our Shipping Policy.

1. Shipping Destinations

We currently ship exclusively to physical addresses within the contiguous United States (the lower 48 states).

We DO NOT ship to:

Alaska and Hawaii
U.S. Territories (including Puerto Rico, Guam, U.S. Virgin Islands, American Samoa, Northern Mariana Islands)
P.O. Boxes, APO, FPO, or DPO addresses
International destinations

(Orders placed with shipping addresses outside our service area will be automatically canceled and fully refunded.)

2. Order Processing Time

Standard Processing Time: Orders ship in 1–3 business days (excluding weekends and major holidays).
Holiday & Peak Season Lead Time: During high-volume holiday periods or promotional sales, order handling time requires a minimum of 4–7 business days and may take up to 1–2 weeks prior to shipment.

You will receive a confirmation email with a tracking link as soon as your package has been processed and handed over to the carrier.

3. Shipping Rates & Delivery Estimates

Shipping Rates: Shipping charges for your order are calculated automatically at checkout based on package weight, dimensions, and destination zip code using real-time carrier shipping rates.
Estimated Transit Time: Standard carrier transit time typically takes 3–7 business days after the order leaves our facility.

Please note: Carrier transit times are estimates, not guarantees, and are entirely separate from our internal order processing time.

4. Order Tracking

Once your shipment is picked up by the carrier, you will receive an automated email containing your tracking number. Please allow 24–48 hours for tracking activities to populate on the carrier's tracking page.

5. Sales Tax

Applicable state and local sales taxes will be calculated at checkout based on the shipping address provided.

6. Incorrect Shipping Addresses & Undeliverable Packages

Please verify your full shipping address at checkout. NEOEIZO is not responsible for orders shipped to incomplete or incorrect shipping addresses provided by the buyer.
If a shipment is returned to us as undeliverable due to an invalid address or refusal, the customer will be responsible for re-shipping charges.

7. Damaged, Missing, or Stolen Packages

Damaged in Transit: If your order arrives damaged, please retain all original product packaging and outer shipping boxes. Contact us within 48 hours of delivery at customerservice@neoeizo.com with photos of the damaged items.
Missing Packages: If your tracking status shows "Delivered" but you have not received your package, please check around your residence and consult with household members or neighbors before reaching out to our support team.